Return &
Refund Policy
At LiftLab,
we strive to ensure our customers are satisfied with their purchases. Please carefully review our return policy to understand your options and our processes.
Return Eligibility:
- Products can be returned within 30 days of receipt for a full refund or exchange,
provided the items are in unused condition,
with original packaging and seals intact.
- For our serum products,
you have a 60-day satisfaction guarantee to request a refund,
subject to the conditions outlined below.
How to Initiate a Return:
- To start a return,
email customercare@liftlabskin.com with your order details.
- Once approved,
you will receive instructions,
including the return shipping address.
- Return shipping costs are the customer’s responsibility.
Refund Process:
- Upon receiving and inspecting your return,
we will notify you via email. If approved,
your refund will be processed and credited to your original payment method within 7 business days.
- Note: Refunds may take additional time depending on your financial institution’s processing times.
Money-Back Guarantee:
We offer a 30-day satisfaction guarantee for regular products and a 60-day guarantee on serums. For serums,
you may:
- Provide before and after photos (with timestamps) to show usage and results.
- After review,
we will process your refund,
excluding customs and shipping charges.
Exchanges:
- Damaged or defective items can be exchanged within 30 days of receipt. Contact customercare@liftlabskin.com for assistance.
- Note: Exchanges are unavailable for products that have been tampered with,
misused,
or damaged due to negligence.
Non-Refundable Items:
- Final sale and discounted products are not eligible for returns or exchanges.
- Opened or used serums and cosmetic products that do not meet hygiene standards are non-returnable unless defective.
Customs Fees:
- Any customs duties or taxes incurred for return shipments are the responsibility of the customer. If unavoidable,
customs fees will be deducted from the refund.
Contact Us:
For additional questions or to initiate a return,
please reach out to us at customercare@liftlabskin.com. We are here to assist with any concerns you may have.